Are smart lockers safe?

Here's a practical safety assessment of smart lockers, addressing both strengths and vulnerabilities:

1. Physical Security
Tamper-Resistant Build: Lockers use reinforced steel, anti-pry doors, and concealed hinges to resist physical attacks.
Break-in Detection: Sensors trigger alarms and instant alerts for impacts, forced entry, or locker tilting.

2. Access Control
Encrypted Authentication: Codes/QR keys expire after use; biometrics (fingerprint/facial scan) prevent credential sharing.
Limited Access Windows: Time-sensitive access (e.g., 10-minute pickup window) reduces unauthorized use opportunities.

3. Digital Safeguards
End-to-End Encryption: All data (access codes, user info) encrypted during transmission/storage.
Zero Local Data Retention: Systems auto-delete personal details (e.g., phone numbers) post-transaction.

4. Surveillance & Monitoring
Live Camera Integration: Many units link to CCTV, recording access events with timestamps.
Location Choice Impact: Lockers in well-lit, staffed areas (e.g., supermarkets) deter tampering vs. isolated spots.

5. Operational Protections
Anti-Theft Design: Items can’t be retrieved without closing/re-locking the door after each use.
Compartment Isolation: Breaching one locker won’t compromise others.

6. Risk Factors to Consider
User Caution Needed:
Shoulder Surfing: Hide codes when typing.
Prompt Retrieval: Collect parcels before hold periods expire.
Tech Limitations:
Power/network outages may temporarily disable remote features (local access often still works).
Non-climate-controlled units risk damaging sensitive items.